Cookie Policy
This Cookie Policy explains what cookies are, which cookies we use on www.ortoma.co.uk, why we use them, and how you can control them. It should be read alongside our Privacy Policy, also available at www.ortoma.co.uk.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device on return visits and store information about your preferences or activity. Cookies cannot run programmes or deliver viruses to your device.
Cookies may be session cookies (deleted when you close your browser) or persistent cookies (which remain on your device for a set period or until deleted). They may be set by us (first-party cookies) or by third-party services we use (third-party cookies).
2. How We Use Cookies
We use cookies for the following purposes:
Strictly Necessary — Essential for the website to function. Without these, services you have asked for cannot be provided. These cannot be disabled.
Analytics — Help us understand how visitors use our website, such as which pages are visited most often and how long visitors stay. We use this to improve the site.
Functional / Third-Party — Set by third-party tools we use to deliver features on our website, such as our live chat widget. These may track your session across visits.
3. Cookies We Use
Strictly Necessary Cookies
Set by Squarespace (our website platform) to ensure the site operates correctly.
| Cookie Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| ss_cid | Squarespace | Identifies unique visitors for security and session integrity | Persistent (1 year) | Strictly Necessary |
| ss_ses | Squarespace | Maintains active session state while browsing | Session | Strictly Necessary |
| ss_cpvisit | Squarespace | Records the first visit to assist with session tracking | Persistent (1 year) | Strictly Necessary |
| crumb | Squarespace | CSRF protection — prevents cross-site request forgery attacks | Session | Strictly Necessary |
Analytics Cookies
Set by Squarespace's built-in analytics to help us understand website usage. These are only set with your consent via our cookie banner.
| Cookie Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| ss_cvr | Squarespace | Tracks unique visitor sessions for analytics reporting | Persistent (1 year) | Analytics |
| ss_cvisit | Squarespace | Records the number of visits from the same device | Persistent (1 year) | Analytics |
| squarespace-popup-... | Squarespace | Tracks whether a visitor has seen a promotional pop-up | Persistent (session/varies) | Analytics |
| Cookie Name | Provider | Purpose | Duration | Category |
|---|---|---|---|---|
| __gh_chat_* | GoHighLevel | Maintains chat session state and identifies returning chat users | Persistent (varies) | Functional |
| __cf_bm | Cloudflare (via GHL) | Bot management cookie used by Cloudflare to distinguish humans from bots | Session (30 mins) | Functional |
Functional / Third-Party Cookies — GoHighLevel Chat Widget
Our website includes a live chat widget provided by GoHighLevel (GHL). When you interact with the chat widget, GoHighLevel may set cookies on your device to maintain your chat session and recognise returning visitors. These cookies are set by GoHighLevel as a third party and are subject to GoHighLevel's own privacy and cookie policies. They are only activated when you interact with the chat widget.
4. Cookie Consent & Your Choices
When you first visit our website, you will be presented with a cookie banner asking you to accept or decline non-essential cookies. Strictly necessary cookies are always active and cannot be disabled as they are required for the website to function.
If you decline non-essential cookies, analytics cookies will not be set. Third-party functional cookies (such as the GoHighLevel chat widget) will only be activated when you choose to interact with those features.
You can also control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Please note that disabling cookies may affect the functionality of some parts of this website. For guidance on managing cookies in your browser, visit www.allaboutcookies.org.
5. Third-Party Cookies & External Links
Our website may contain links to third-party websites. Those websites have their own cookie and privacy policies, which we do not control and are not responsible for. We recommend reviewing the cookie policy of any third-party site you visit.
6. Updates to This Policy
We may update this Cookie Policy from time to time, for example if we add new tools or services to our website. When we do, we will update the "Last updated" date at the top of this page. We encourage you to check back periodically.
7. Contact Us
If you have any questions about this Cookie Policy, please contact us:
Email: contact@ortoma.co.uk
Website: www.ortoma.co.uk
Post: ORTOMA, 66 Paul Street, London, EC2A 4NA
Last updated: 8th May 2026