Terms of service

These Terms of Service ("Terms") govern your access to and use of the website at www.ortoma.co.uk (the "Website") and any information, content, or services made available through it. They are provided by ORTOMA, a UK-based AI automation business ("ORTOMA", "we", "us", or "our").

By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

These Terms apply to general use of our Website. If you engage ORTOMA to provide services, your engagement is governed by a separate Service Agreement and Data Processing Agreement, which take precedence over these Terms in respect of those services.

1. About Us

ORTOMA is a provider of AI-powered automation services, including AI voice agents, chatbots, CRM automation, and lead generation systems.

2. Eligibility

This Website is intended for use by businesses and business representatives only. By using this Website, you confirm that you are aged 18 or over and are accessing the Website in a business or professional capacity. ORTOMA's services are directed at commercial clients and are not intended for use by consumers acting in a personal capacity.

If you are acting on behalf of a business or organisation, you represent that you have authority to bind that entity to these Terms.

3. Acceptable Use

You may use our Website for lawful purposes only. By using our Website, you agree not to:

• Use the Website in any way that violates any applicable local, national, or international law or regulation

• Use the Website to transmit any unsolicited or unauthorised advertising or promotional material

• Attempt to gain unauthorised access to any part of the Website, its server, or any associated systems or networks

• Introduce any viruses, trojans, worms, or other malicious or technologically harmful material

• Scrape, copy, or reproduce any content from the Website without our prior written consent

• Use the Website in any way that could damage, disable, overburden, or impair it

We reserve the right to restrict or terminate your access to the Website at any time if we believe you have breached these Terms.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, icons, images, and software, is the property of ORTOMA or its licensors and is protected by applicable intellectual property laws.

You may view, download, and print content from the Website for your own personal or internal business reference purposes only. You must not reproduce, distribute, modify, create derivative works from, or commercially exploit any content without our prior written consent.

Nothing in these Terms grants you any rights in the Website or its content other than as expressly stated.

5. Website Availability

We aim to make our Website available at all times but we do not guarantee that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. We may suspend, withdraw, or restrict access to all or any part of the Website for operational, technical, or business reasons without notice.

We will not be liable to you if the Website is unavailable for any reason at any time.

6. Accuracy of Information

The content on our Website is provided for general information purposes only. It does not constitute professional advice of any kind. While we take reasonable care to ensure the information is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information on the Website.

Any reliance you place on information from this Website is strictly at your own risk. We recommend that you seek independent professional advice before making any business or commercial decisions based on content found on this Website.

7. AI-Generated Content

Some content on our Website may describe, demonstrate, or be generated with the assistance of artificial intelligence tools. You acknowledge that:

  • AI-generated or AI-assisted content may not always be accurate, current, or complete

  • Descriptions of AI capabilities on this Website are illustrative and do not constitute a guarantee of results

  • Any AI demonstrations or examples are provided for informational purposes only

8. Enquiry Form & Outbound AI Voice Calls

If you submit an enquiry via the contact form on our Website, you will be asked to provide your name, business name, phone number, email address, and industry. By submitting the form, and where you provide your explicit consent, we may use your phone number to place an outbound automated call to you using an AI voice agent.

You will be informed at the start of any such call that you are speaking with an AI system. The call may be recorded and stored in accordance with our Privacy Policy.

The lawful basis for this processing is your consent, given at the point of form submission. You may withdraw your consent at any time by contacting us at contact@ortoma.co.uk. For full details of how we handle your personal data in connection with this process, please refer to our Privacy Policy at www.ortoma.co.uk.

Submitting an enquiry does not create a contractual relationship between you and ORTOMA. Any engagement for services will be subject to a separate written Service Agreement.

9. Third-Party Links

Our Website may contain links to third-party websites or resources. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

A link from our Website does not imply our endorsement of the linked website or its content.

10. Privacy & Cookies

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference and is available at www.ortoma.co.uk. Our Privacy Policy explains how we collect, use, and protect your personal data, including data collected through our enquiry form and any outbound AI voice call process.

We use cookies and similar technologies on our Website. When you first visit, you will be presented with a cookie banner allowing you to accept or decline non-essential cookies. You can manage your cookie preferences at any time through your browser settings or the cookie banner. For full details of the cookies we use and their purposes, please refer to our Privacy Policy.

11. Communications

If you submit any communication through our Website other than via the enquiry form (for example, a direct email or contact request), you agree that:

  • The information you provide is accurate and not misleading

  • We may contact you in response using the details you have provided

  • We may retain your contact details and the content of your communication in accordance with our Privacy Policy

12. Limitation of Liability

To the fullest extent permitted by law:

  • ORTOMA shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, this Website or any content on it

  • This includes, without limitation, loss of income, revenue, profits, business, data, or goodwill

  • ORTOMA's total liability to you in connection with your use of this Website shall not exceed £100

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

13. Indemnity

You agree to indemnify and hold harmless ORTOMA and its officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Website or your breach of these Terms.

14. Data Protection

ORTOMA is registered with the Information Commissioner's Office (ICO Registration No. 0013658540). We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

For full details of how we handle your personal data, your rights, and how to contact us about data protection matters, please refer to our Privacy Policy at www.ortoma.co.uk.

15. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal obligations, or business practices. When we do, we will update the "Last updated" date at the top of this page.

Your continued use of the Website after any changes constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions about these Terms, please contact us:

Last updated: 7th May 2026